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Before the first cut: the custom furniture design process
The consult can take place in your home or at the Wetherill Park workshop, where Goldenwood discusses the brief, walks the room and presents timber samples and finishes.
The showroom keeps sample boards of its timbers and every finish, from a range of over 50 species, and Goldenwood can post a small kit of timber chips and finish samples.
Goldenwood measures, draws and builds immersive 3D visuals of the piece, with 2 design rounds included to change it before anything is cut. See how Goldenwood's custom furniture is made.
At sign-off the itemised quote is locked, and shop drawings and a production schedule set out how the piece will be built.
While it is being made: photos and the workshop floor
Each piece is built from start to finish by one maker in the Sydney workshop, with progress photos at each major stage.
One project team takes each job from the first conversation to handover, so the same people answer your questions during the build.
The showroom shares the floor with the workshop, so on the day you visit you can watch pieces being made at the benches.
The showroom is open seven days, 9:30am to 5:30pm, and you can walk in without booking.
The Wetherill Park workshop runs CNC machining alongside the hand benches, on a machine that arrived in 2026.
The two checks before your piece is finished
Goldenwood inspects every piece at 2 checkpoints: one before finishing, for its structural integrity, and one after finishing, for the final surface.
Structure is checked before the finish goes on because a joint or a frame can still be reworked while the surface is bare.
Most catalogue pieces ship within 8 to 14 weeks of design confirmation; for larger fitted joinery the lead time is confirmed in the quote.
A made-to-order piece cannot be returned for a change of mind once production has begun, which is why the design is settled in 3D first; your Australian Consumer Law rights are not reduced.
On delivery day, and after
Within the Sydney metropolitan area, Goldenwood's own installation team unwraps and inspects each piece on site and places it in the room you choose.
If you find a fault on delivery, have it recorded on the delivery sheet and send photos within 7 days.
Goldenwood's 10-year craftsmanship warranty covers defects in the joinery, structure or finish that come from how the piece was built.
Hinges, drawer runners and the other installed moving hardware carry a lifetime warranty.
What to look at before your piece is finished
- At the consult: the timber samples and finishes, in your home or at the workshop.
- In the 3D visuals: the size, the doors and the drawers, across the 2 design rounds included.
- At sign-off: the itemised quote and the shop drawings.
- During the build: the progress photos at each major stage.
- On delivery: any fault, recorded on the delivery sheet, with photos sent within 7 days.
Questions, answered
- Can I visit the workshop while my piece is being made?
- Yes. The showroom shares the floor with the workshop and is open seven days, 9:30am to 5:30pm, with no booking, so you can watch pieces being made.
- Can I change the design after I see it in 3D?
- Yes. Goldenwood includes 2 design rounds after the immersive 3D visuals, before the first cut.
- Who builds my piece?
- One maker builds it from start to finish in the Sydney workshop, and one project team looks after the job from the first conversation to handover.
- Can I cancel after I have seen the design?
- You can cancel before the drawing and design of your piece starts. Once production has begun, a made-to-order piece cannot be returned for a change of mind; your Australian Consumer Law rights stay.
- What if a fault shows up after delivery?
- Email Goldenwood with photos and the details of the defect. Defects from how the piece was built are covered by the 10-year craftsmanship warranty.
Goldenwood has built custom furniture in its Wetherill Park workshop since 1988, and you see each piece in 3D and in progress photos before it is finished. Walk in any day of the week, or tell us about your piece.
