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FAQs

General Questions

What types of projects do you specialise in?

We specialise in both residential and commercial interior renovation projects, including kitchens, bathrooms, wardrobes, office fit-outs, inand bespoke furniture.

Do you offer free quotes?

Yes, we offer free quotes for all potential projects. You can request a quote through our website or by contacting us directly. 

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Design and Planning

Can I bring my own design or work with my architect/designer?

Yes, we can collaborate with your architect or designer, or we can help you create a design from scratch

How long does the design process take?

For bespoke furniture and kitchens, we can complete the design within one or two consultations.

 

For interior design and renovation projects, the process typically takes 2-4 weeks, depending on the complexity.

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Manufacturing and Quality

Where are your products manufactured?

Our products are manufactured in-house at our local facility, ensuring high quality and precision.

What materials do you use?

We use a range of high-quality materials, including hardwoods, veneers, and laminated boards, sourced from trusted suppliers. Explore timber

Project Process

What is the process for a custom project?

Our process includes an initial consultation, design and planning, manufacturing, installation, and a final quality check.

How do you handle project changes or revisions?

We work closely with our clients throughout the project to accommodate any changes or revisions. Any adjustments will be discussed and agreed upon before proceeding

Do you handle all aspects of the renovation, including plumbing and electrical work?

Yes, we manage all aspects of the renovation, including plumbing, electrical work, carpentry, and finishing, ensuring a seamless and coordinated process.

Delivery and Installation

How long does it take to complete a project?

Project timelines vary based on complexity and scope, but a typical project can take anywhere from 4-8 weeks from design approval to installation.

Do you offer delivery and installation services?

Yes, we offer comprehensive delivery and installation services to ensure your project is completed to the highest standards.

Warranty and Support

Do you provide a warranty on your products?

We offer a 10-year warranty on the structural integrity of all our handmade products and the Trade Practices Act 1974 and State Fair Trading Legislation to ensure your satisfaction and peace of mind. Please ensure you keep your original invoice to verify your warranty



What should I do if I encounter an issue with my installation?

If you encounter any issues, please contact our customer service team, and we will address the problem promptly.

How do you ensure the quality of the renovation work?

We maintain strict quality control throughout the renovation process, with regular inspections and updates to ensure everything meets our high standards.

Customisation and Special Requests

Can you match existing cabinetry or furniture?

Yes, we can match existing cabinetry and furniture to ensure a seamless look throughout your space.

Payment and Pricing

What are your payment terms?

We typically require a deposit upon contract signing, with the balance due upon completion. We also offer flexible payment options for larger projects.

How do you price your projects?

Our pricing is based on the scope of work, materials chosen, and the complexity of the design. We provide detailed quotes so you know exactly what to expect.

Additional Services

Do you offer aftercare services?

Yes, we offer aftercare services to maintain the beauty and functionality of your cabinetry and furniture.

Do you offer refurbishment services?

Yes, we offer comprehensive refurbishment services to renew and refresh your existing furniture and joinery and revitalise your home atmosphere. 

Can you handle entire home or office fit-outs?

Yes, we have experience managing entire home and office fit-outs, ensuring a cohesive design and high-quality finish.

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